De siste dagene har vært litt problematiske for Hearthstone: Heroes of Warcraft på grunn av Curse of Naxxramas-utvidelsen. Ifølge Blizzard skal de fleste problemene knyttet til at spillere betalte for utvidelsen uten å få den, ikke fikk betale eller ble belastet dobbelt for den nå være løst.
På deres eget offisielle forum skriver de nemlig følgende:
Players being charged twice for access to the Plague Quarter
Original cause fixed, although we are still investigating recent reports from some iPad users. Outstanding cases are being worked on by our billing departments. Please do not contact our support teams about this issue for the time being as they are unable to assist.
Players being unable to access the Plague Quarter after purchase
Original cause fixed. Outstanding cases are being worked on by our billing departments. Please do not contact our support teams about this issue for the time being as they are unable to assist.
Payments giving the 'Waiting for authorization', 'Purchase Failed, 'Internal Database Error' or 'Another transaction is still in progress' messages
The majority of these cases have now been fixed and we continue to work through the remaining cases. Again, no need to contact our support team about this as your issue is being actively worked on already.
Players being prompted to purchase access to the Arachnid Quarter for 0.00 currency
A rare issue for Europe but this is still under investigation.
Card packs not being delivered promptly
If this happens to you, please try resetting your Battle.net password.
PLEASE NOTE: For failed purchases made on iPad, please get in contact with Apple.
Blizzard har også sluppet en oppdatering til hovedspillet.